In previous posts, we have discussed how beneficial performance incentives can be for all types of companies, no matter what industry they are in or how big or small they are. To illustrate that point, we recently gathered information on one of our programs, a group travel incentive program that we administer for a large supplier of domestic and industrial supplies and materials. While the program itself was company-wide, we thought this local branch was a great example of the benefits of doing group travel incentives.
Wed, Feb 05, 2014 @ 02:00 PM
Tue, May 07, 2013 @ 12:30 PM
I recently accompanied an electrical wholesaler on an incentive group travel trip to beautiful Punta Cana in the Dominican Republic. To make their incentive trip a bit more special, this client decided to treat their participants to some extra spending money, “on the house.” Instead of simply handing the participants cash, the client looked to HMI to come up with something that would be a little more unique and memorable.
Tue, Apr 30, 2013 @ 03:49 PM
Tue, Apr 02, 2013 @ 12:30 PM
I had the pleasure of escaping the fickle New England weather this past January to help coordinate a conference for a client in sunny Orlando, Florida. This was the first group travel trip I had ever been a part of and I wasn’t exactly sure what to expect. I knew there’d be a lot of meetings, a lot of questions to be answered, and a lot of just making sure things ran smoothly. What I didn’t expect was a Q&A session with my favorite fitness expert, Jillian Michaels! To help motivate their employees, this client had started a health and weight loss challenge mirroring the hit show, The Biggest Loser. They had enlisted Michaels, the host of the show, to come speak to everyone.
Fri, Dec 21, 2012 @ 09:45 AM
During the holiday season, you will undoubtedly hear stories of employees who have gone above and beyond the normal call of duty to provide the best possible customer satisfaction. Often times, these good Samaritans are called upon to help a distressed patron who is short on time, money, or luck. In other situations, these professionals simply decide that customers deserve exceptional service and take it upon themselves to do what is necessary. In either case, these inspiring examples demonstrate that caring for customers goes hand-in-hand with better business.
Tue, Apr 24, 2012 @ 10:46 AM
As someone that sells incentive programs, I often share concrete examples of how non-cash incentives provide a differentiator from the competition. The stories keep coming as more and more people realize the fact that ROI for non-cash incentives far outweighs the ROI potential of cash incentives. To use one example, I heard recently about a particular dealer who had never purchased a certain product category from my client before who is now shifting his business to earn points. The client projects that this will probably equate to $50-60k in new business, and it's a double win because not only does it mean more sales, but the sales are in a higher margin product category. That story is just one of many examples of new business being generated through a rewards program, but there are other benefits as well. Consider the following story of a current customer:
Tue, Apr 17, 2012 @ 11:25 AM
Group incentive travel and points based programs are the bread and butter of the incentive industry, but what many people don’t realize is that meetings and events can be educational, rewarding, and exciting all at the same time. With the right combination of speakers, vendor and supplier participation, and entertainment, national sales meetings and corporate events can be transformed from “boring” requirements into a great opportunity to interact with colleagues and experience once in a lifetime opportunities.
Tue, Feb 28, 2012 @ 01:07 PM
Thu, Dec 22, 2011 @ 03:15 PM
The key to any successful rewards fulfillment department is great customer service, and for companies that work with many suppliers, it’s inevitable that sometimes it will seem like moving mountains to get an order fulfilled quickly and seamlessly. Even enormous fulfillment operations have orders that can fall through the cracks, and it is the mark of great customer service when a team can make the unthinkable happen.
Fri, Dec 02, 2011 @ 08:52 AM
Not long ago, HMI took on a new client in the cabinetry manufacturing industry needing to increase sales and build greater channel loyalty among distributors, dealers, home centers, and remodelers. In the past, they had run short-term SPIFs during key times of the year, but were not seeing positive results as compared to their biggest competitors. After discussing their goals, budget, and other wants and needs, HMI recommended a two-pronged OnDemand Award Program approach with unique incentive rule structures and a centralized incentive program administration that accommodated both principals and designers.