Looking for better ways to maintain relationships with your current customers or create new relationships with prospective customers? A customer loyalty program can grow long-term brand loyalty, leveraging unique gamification techniques and tiered creative marketing programs. It’s all a matter of asking the right questions...
Fri, Sep 16, 2016 @ 01:14 PM
Thu, Apr 03, 2014 @ 01:37 PM
Topics: Customer Service
Fri, May 03, 2013 @ 12:30 PM
Technology has changed the way we all do business. In many ways, it has made our lives simpler, faster, and more convenient. This has been as true for incentive group travel, meetings and events as for any other industry. Tools like online registration have made managing and trouble-shooting group travel data easier than ever before. Data management is less cumbersome for the internal support staff; participant registration is now a breeze; reports can be catered to the needs of the client; and frequently asked questions can now be found on a simple, straightforward webpage that anyone can access. While these technological tools are great in a number of ways, there are still certain components of the group travel registration process that will always require a more human touch.
Thu, Mar 28, 2013 @ 11:30 AM
Earlier this year, it was announced that US Airways and American Airlines were negotiating a merger. This announcement came on the heels of three other giant mergers in the airline industry, all of which have occurred within the past five years. In 2008, Delta merged with Northwest Airlines, becoming the world’s largest carrier by passenger traffic (although with the US Airways/American merger, they will now be the second largest). Additionally, in 2010 AirTran was bought by Southwest Airlines, and Continental was bought by United. What these four very significant mergers mean for the industry cannot be understated.
Fri, Dec 21, 2012 @ 09:45 AM
During the holiday season, you will undoubtedly hear stories of employees who have gone above and beyond the normal call of duty to provide the best possible customer satisfaction. Often times, these good Samaritans are called upon to help a distressed patron who is short on time, money, or luck. In other situations, these professionals simply decide that customers deserve exceptional service and take it upon themselves to do what is necessary. In either case, these inspiring examples demonstrate that caring for customers goes hand-in-hand with better business.
Tue, Jul 17, 2012 @ 03:23 PM
What does a participant want from an incentive program today? What makes them feel that they are being appreciated for all of their hard work supporting your company? It has been proven that employee incentive programs are important in instilling brand loyalty and boosting sales, but it is also helpful to understand what your participant is looking for in their rewards program.